Refund and Return Policy
At Le Reve Beauty Salon, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help!
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, please ensure that:
- The product is unused and in its original, unopened packaging.
- You provide a receipt or proof of purchase (order number).
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Non-Returnable Items
Please note that certain items are non-returnable, including:
- Opened or used products
- Gift cards
How to Return an Item
- Contact Us: Reach out to our customer service team at [info@lerevebeautysalon.com] or [072–337 23 30] to initiate the return process.
- Pack the Item: Securely pack the item in its original packaging.
- Ship the Item: Send the item to the return address provided by our customer service team. Please note that you will be responsible for paying your own shipping costs for returning items, unless the return is due to our error.
Exchanges
If you would like to exchange an item for a different size or color, please return the original item following the steps above, and place a new order for the desired item.
Changes to This Policy
We reserve the right to update or change this refund and return policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
Le Reve Beauty Salon
Norra Gubberogatan 32
Gothenburg, Sweden
Email: info@lerevebeautysalon.com
Phone: 072–337 23 30