To keep your extensions looking their best, we recommend using sulfate-free shampoos and conditioners. Always brush gently using a wide-tooth comb or a soft-bristle brush. Avoid excessive heat, and be sure to follow any specific care instructions included with your extensions.
Contact us
Welcome to our Customer Service!
We’re here to assist you! Whether you have questions about your order, our products, or need guidance on selecting the perfect color, we’re happy to help. You can easily reach us by phone, chat, or email.
Pro tip: Keep your order number handy when reaching out for faster assistance.
You can also find answers to many common questions here.
Need personalized advice? We’ll help you choose the ideal shade, method, and length that fits your needs.
We look forward to helping you!
Read our FAQ
Feel free to reach out if you have any further questions. We typically respond within 24 hours.
Can I return a product?
Absolutely! We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, as long as the product is unopened and in its original packaging. Returns can also be made localy in our salon.
How do I choose the right hair extensions?
We offer a variety of extensions suited for different hair types, including straight, wavy, and curly. If you’re unsure, you can visit our salon for a consultation, or reach out to our customer service team for personalized advice based on your hair type and desired look.
How often should I use hair oil?
For most hair types, applying hair oil 2-3 times a week is ideal. If you have dry or damaged hair, you may benefit from more frequent use. Always start with a small amount to avoid greasiness and focus on the mid-lengths to the ends of your hair.
Can I buy the online products in the salon?
Yes, most of the products available on our website can also be purchased directly in our salon. Feel free to stop by and browse our selection of shampoos, conditioners, hair oils, and extensions. Our stylists can also recommend the best products for your hair during your visit.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Klarna, Swish, and major credit or debit cards. You can also view all available payment options during checkout to choose the one that works best for you.